What does audience engagement mean in the age of social media? Conventional measures of entertainment like viewership and ratings still matter, but the emergence of social media adds new dimensions of participation and interaction to this puzzle. Twitter, in particular, has become a forum for discussing and sharing media events as they unfold, and marketers, advertisers, and social scientists have used this data in innovative ways to transform their fields. Yet much of the research in this area focuses on conversation and overlooks content.
To address this missing link, researchers at the Harmony Institute collaborated with a team of neuroscientists from City College New York and Columbia University to develop a unique and original method for studying what drives viewer engagement. Rather than merely measure how much people tweet, this study posed the deeper question, “what makes people tweet?” Using the premiere episode of the popular television show The Walking Dead as a case study, researchers compared audience’s neural responses to the show with reactions on Twitter.
In general, moments or scenes that produced high levels of brain activity also produced high volumes of response on social media, suggesting a link between compelling content and social media engagement. However, this relationship is nuanced, and there were moments where brain activity and the volume of posts diverged. This tells us that there may be types of content that people respond to, yet refrain from sharing or discussing online. Further research into this relationship will offer a better understanding of the subtleties inherent in measuring audience engagement with entertainment.
More information can be found on The Ripple Effect, including a detailed description of the methodology and results, as well as a video showing the data visualization and analysis platform HI developed specifically for this study. To receive updates on the study’s release please email firstname.lastname@example.org.
In this video, HI researcher Brian Abelson discusses the development and details of the study.